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MandaLingua with new TQM

7 Dec 2013

We are glad to announce our enhanced Total Quality Management (TQM).

We are the only Chinese language school in China, which applies a “Kaizen” – inspired total quality management concept, in order to guarantee the school’s quality in all aspects.

The implementation of Kaizen and TQM requires total cooperation from all teachers and management. The innovations are decided by the management, but improvements are made and lived by everyone.

This concept enables an optimum performance and contribution at each stage.

Our TQM based on 3 pillars:

1. Teacher Quality Assurance (TQA)

Our management emphasizes great learning experience and positive study progress of our students. Therefore, we select and train our teachers carefully. Through monitoring in class rooms, we ensure diverse and interesting teaching in Chinese language for our students.

2.Service and Consultance Guarantee (SCG)

To make sure students will participate in the most suitable course and enjoy time learning with us, we care about our services and course consultance we offer.

3. Student’s satisfaction degree (SSD)

To complete the quality assessment, student opinions are also included and evaluated. In an anonymous form students have the opportunity to give a feedback in different aspects of our school.

For more information please click here, or do not hesitate to contact our school management.